Service FAQ

The COREX FAQ provides basic information on how to become a reseller with COREX and basic answers to common questions including purchasing, paying and technical support. For more information please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

How do I become a reseller?

To become a reseller at COREX, you will need to download the Dealer Application form from our “Become a reseller” page, fill it in and send this through with the requested accompanying documents. COREX requires that you are a Computer Reseller, System Integrator or other such related company to be able to register. The supporting documents required for Sole Prop, CC and (PTY) Ltd companies are slightly different, we request that all supporting documents be supplied regardless of company type. Click here for more information.

Am I required to sign all signature points on the Dealer Application Form?

Yes. For us to accept the forms as complete we require potential resellers to fill in all required information as well as sign any and all points where required, as well as initial all pages. Once this is done the dealer application must be returned to COREX where it will go through the approval, vetting and registration process.

Am I required to send in the original Dealer Application Form?

Yes for legal purposes we do require the original dealer application. For registration purposes we accept copies of the dealer applications and supporting documents; however we do require the original, filled-in form as well as fully legible copies of the supporting documentation. The original documents can either be dropped off at the nearest branch, or can be mailed to the nearest branch. You will find the contact details for each branch on the “Contact Us” page found here.

How do I obtain the latest pricelist?

The pricelist is sent out as a pricelist update email, and is also downloadable from the “Reseller Pricelist” page. Please note that this pricelist is for registered resellers only and requires a username and password for access.

How do I get product information and catalogues?

COREX offers a selection of Vendor Product leaflets and catalogues that are updated as often as possible, with a wealth of information about the products and solutions that we distribute. These catalogues are freely available to all and are downloadable from the “Reseller Catalogues” page.

How do I request a quotation and place an order?

The COREX sales team is available to handle all your requests, be it for a price query, quotation or order. You can either speak to the team telephonically, via email or instant messenger client, or via fax. You can also email This email address is being protected from spambots. You need JavaScript enabled to view it. as a general point of contact for any sales related queries.

Am I able to register as well as place orders if I am not within South Africa?

Yes. Customers from outside South Africa also need to follow the registration process, and provide supporting documentation that is within the laws and processes of their country of origin. Once registered, customers from outside South Africa can place orders in the same way as this within the borders of South Africa. We do not deliver orders outside the borders of South Africa and a courier service will be required, either your own, or one of our partners. Please also note that any queries regarding South African VAT on orders for customers outside of South Africa can be directed to our Accounts department as this will vary from customer to customer.

How do I obtain specials and promotions?

COREX utilizes a distribution list and all registered customers are on this list by default. If you are a new customer, all you need to do is request with your sales representative to be added to the list. All existing customers are on the distribution list and the list utilizes an opt-out system, should you no longer wish to receive our mailers. Please note that opting out removes you from ALL mailers including the pricelist. There is an opt-out link at the bottom of all electronic communications that COREX sends to its resellers.

Who manages my account at COREX?

If you are an existing customer of COREX, you will have an allocated Sales Account Manager. If you are unsure of who your contact is, you can speak to the sales team or accounts department. If you are a new customer however, a Sales Account Manager will be allocated to you and this person will contact you to advise you that they will manage your account and to get certain details to ensure that they provide you with the best possible service. Alternatively you can mail This email address is being protected from spambots. You need JavaScript enabled to view it. to obtain your sales representatives information.

Can I purchase from COREX if I am not a reseller?

COREX is a distributor and as such, we deal with a partner network of registered resellers and system integrators. COREX does not expressly deal with end customers or walk-in customers that are not registered resellers, however we will assist on a case by case basis only if absolutely necessary but in most cases will direct the customer to a nearby reseller. In the event that we do help, the price charges will be a slightly above market related price that resellers would normally charge, so as to protect our customer’s value chain. Purchasing from COREX directly will not provide any benefit over purchasing from a reseller or retail store.

Does COREX have an online dealer portal where orders can be placed?

At present COREX does not operate an online store for resellers and all orders are placed telephonically, via email, instant messenger or via fax. This feature is presently being worked on and will be launched in the coming months.

How do I collect my order from COREX?

If you have placed an order with COREX, you need only go into the branch where you placed your order, and provide either your registered company name or the COREX order number. Depending on your payment type, you might be required to pay up front for an order or provide proof of payment for an order. COREX also offers other services where you will not be required to come and collect your orders and your order will be delivered or couriered to you.

Do you offer free delivery and when do you deliver?

COREX offers a free delivery service to its clients within a certain distance from and around the branch where the order was placed. There is a pre-set minimum sized order required for delivery to take place, which can be confirmed with your sales representative. Orders placed on the day for delivery can be expected the next day, unless placed before midday, in which case we might be able to deliver on the same day. Your sales account manager will inform you if you are within the delivery area. If you are not, we do have the option of couriering your stock to you.

Do you offer a courier service and how does it work?

COREX offers a courier service that utilizes established and trusted courier companies that operate both inside South Africa and Internationally. Customers outside of our delivery area that would like their stock sent to them will have the option of using our couriers and a nominal courier fee is payable for use of this service unless otherwise arranged with COREX. Customers are able to utilize their own couriers if they prefer and you are not required to use the COREX courier service providers.

What payment options are available and do you offer payment terms?

COREX accepts most forms of payment for stock. Customers are able to pay for stock using cash, as well as cash deposit, bank guaranteed cheque or electronic transfer, which will have to be approved as well as showing in our bank accounts before stock will be released. Customers are able to apply for terms with COREX once they have been trading with COREX for a set period of time. We offer 7 Days, 14 Days and 30 Days from Statement. Our credit facilities are provided in conjunction with Credit Guarantee and all applications have to be approved by them before we will offer terms.

Will I be able to pay for stock with a Debit or Credit Card?

COREX does have the facility to accept debit and credit cards as a form of payment for stock. Please note that bank charges apply for these types of transactions. Currently COREX will accept any Maestro and Visa Electron type debit card as well as any MasterCard or Visa Credit Card. We are able to accept both the older magnetic strip type cards as well as the newer security chip type cards for payments.

Does COREX offer consignment stock or have a consignment program?

COREX does not offer consignment stock by default and consignment stock is considered more the exception than the rule. Consignment stock is handled on a case by case basis only. As such, COREX also does not have a Consignment program and all queries regarding consignment stock must be directed to the Sales Account Manager or executive management team for further discussion.

Does COREX host and/or attend any Industry shows and trade events?

Annually, COREX will host self-managed Dealer Events, otherwise being a Roadshow, Product Launch, Reseller Training Event or Product Showcase. These events will be advertised to our registered dealers and also listed on our Events Page. COREX also attends industry trade shows pertaining to any market where COREX is present. These are not expressly advertised by COREX as they are advertised by the events co-ordinators for the event. We will however list any event that we are attending on our events page.

How do I contact the Technical support?

COREX Technical support is available to both customers in a Front Counter capacity (face-to-face), or as a telephonic and online facility. Customers with support queries can come into their nearest branch and request support, or they can contact our technicians telephonically for troubleshooting and basic assistance, or via our online facilities utilizing Skype, Email or our web forms.

What do I do if a product goes faulty or gives problems?

As per the above point, Customers are able to either bring their product through to COREX for support, or contact our technical team via telephone or using online methods. Stock that requires swap out or repair has to be brought to the closest branch for assessment so that the issue can be resolved in a timely fashion to ensure that your or your customer experience the least amount of downtime possible. COREX will assess the faulty item and provide a solution to the problem either through way of repair or swap out.

What do I do if a reseller cannot help me with a support problem?

In the event that you are an end user and a reseller is unable to assist you with a problem you can either request the reseller to bring the faulty product through to COREX for assessment, which is the preferred method, or in the event that the reseller is unable to do so, you as an end user may bring the product through to the nearest COREX branch to have it assessed. The COREX technical team will then provide a solution and also discuss any possible charges that may arise regarding the faulty product.

If a problem cannot be resolved is there a book-in option?

In the event that a product cannot be resolved in a simple manner and does require a book-in for further assessment and repairs, COREX does offer this facility and on certain products it will be mandatory to book in so that a proper assessment can be done. Certain products will be handled on-site by COREX while others will be sent to a 3rd Party repair centre as per the directions of the vendor pertaining to the handling of their products. In the event that a product goes to a 3rd Party, COREX will track and revert back to the reseller any information received from the repair company.

What is the turnaround for booked in repairs?

The general turnaround time for products will depend on the type of issue that is being experienced. Desktops have a minimum of 24 to 48 Hours, Notebooks have a set minimum of 48 Hours and Servers also have a set minimum of 48 Hours. Any other products and solutions will have a minimum of 24 to 48 Hours, but these minimums can and will change depending on the error and the complexity of the job at hand. The COREX Technical team will revert back to the customer any changes to turnaround times as well as progress updates on the products.

What do I do as an out of town customer if I have products that require checking?

As an out of town customer, you will be able to utilize the COREX Online support facility which utilizes email and instant messenger programs commonly available, or you will be able to courier your faulty stock to your nearest branch for assessment. As with any faulty products, COREX will have to assess the products to determine the fault and be able to provide support.

What is the product swap-out procedure for items confirmed as faulty or failed?

COREX will swap out, exchange or repair any product that is assessed and found to be faulty, with the same or like product, unless the product is no longer available, in which case the customer will be offered a similar product or alternate product. In the event of a price difference, the customer will be offered the option of an upgrade, which carries a nominal fee, or a product of similar value to replace the faulty part.

Does COREX have an online support facility?

COREX utilizes most forms of electronic communication for online support. The COREX technical team is available via email on This email address is being protected from spambots. You need JavaScript enabled to view it.. COREX also makes use of Skype for its instant messenger/Live Chat support.

Does COREX offer On-Site support or the option of it?

Currently, COREX offers Level 3 Backend support to its resellers and system integrators for the solutions that we offer and will utilize a product specialist for any support that is required regarding the installation, setup and operation of any solutions products that are sold by COREX. COREX is currently investigating 3rd Party on-site support, on a per-solution basis, for its resellers and their end customers. Please speak to your sales representative regarding on-site support.

What is COREX’ policy on 3rd Party items or equipment when it comes to book-in?

COREX will not provide support for any products that it does not sell, or is not a brand provided by COREX. If a Desktop, Notebook or server, provided in part or fully by COREX contains any 3rd Party items, COREX will provide support for only components or products that came from COREX and revert back to the customer its findings, and if a 3rd Party component is found to be the cause, the customer will be informed. Only COREX products will be fully supported by the Technical Team.

What is COREX’ policy on Data Retention for products that are booked in?

For any product that has internal storage, COREX cannot and will not be held responsible for any loss of information on any device. Please ensure that you have a full, current back-up of all data on a device before you book it in as COREX will not back up the device and will not be able to guarantee the integrity of the current data before, during or after the repair has taken place. COREX will also not take responsibility for any charges or costs related to data loss. Your data is your responsibility at all times.

Does COREX offer loan stock for notebooks or desktops if I have to book mine in?

At this stage, COREX do not offer loan units for anything booked in for assessment and repair. Customers are required to ensure that they have spare equipment on hand to ensure they are still able to operate. COREX will look at a loan unit on a case by case basis only and there is no guarantee whatsoever that we will assist.