Hosted Services

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Specific Information/Images courtesy of and Wikipedia. Other information courtesy of the companies below.

Hosted Services in its most basic form is the leasing of hosted solutions (hardware or software) to single users, small to medium businesses or enterprise customers. The services offered can be broken down into many different categories but the four main overarching services would be: Dedicated Hosting, Infrastructure as a Service (IaaS), Software as a Service (SaaS) and Web Hosting.

Dedicated hosting service
A dedicated hosting service, dedicated server, or managed hosting service is a type of Internet hosting in which the client leases an entire server not shared with anyone else.

This is more flexible than shared hosting, as organizations have full control over the server(s), including choice of operating system, hardware configuration, etc.

There is also another level of dedicated or managed hosting commonly referred to as complex managed hosting. Complex Managed Hosting applies to both physical dedicated servers, Hybrid server and virtual servers, with many companies choosing a hybrid (combination of physical and virtual) hosting solution.

There are many similarities between standard and complex managed hosting but the key difference is the level of administrative and engineering support that the customer pays for, owing to both the increased size and complexity of the infrastructure deployment.

The provider steps in to take over most of the management, including security, memory, storage and IT support. The service is primarily proactive in nature.

Server administration can usually be provided by the hosting company as an add-on service. In some cases a dedicated server can offer less overhead and a larger return on investment. Dedicated servers are most often housed in data centres, similar to colocation facilities, providing redundant power sources and HVAC systems.

In contrast to colocation, the server hardware is owned by the provider and in some cases they will provide support for operating systems or applications.

Using a dedicated hosting service offers the benefits of high performance, security, email stability, and control. Due to the relatively high price of dedicated hosting, it is mostly used by websites that receive a large volume of traffic.

Software as a Service
Software as a service (SaaS) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as "on-demand software". SaaS is typically accessed by users using a thin client via a web browser. SaaS has become a common delivery model for many business applications, including office & messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), management information systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), content management (CM) and service desk management. SaaS has been incorporated into the strategy of all leading enterprise software companies. One of the biggest selling points for these companies is the potential to reduce IT support costs by outsourcing hardware and software maintenance and support to the SaaS provider.

According to a Gartner Group estimate, SaaS sales in 2010 reached $10 billion, and were projected to increase to $12.1bn in 2011, up 20.7% from 2010. Gartner Group estimates that SaaS revenue will be more than double its 2010 numbers by 2015 and reach a projected $21.3bn. Customer relationship management (CRM) continues to be the largest market for SaaS. SaaS revenue within the CRM market was forecast to reach $3.8bn in 2011, up from $3.2bn in 2010.

The term "software as a service" (SaaS) is considered to be part of the nomenclature of cloud computing, along with infrastructure as a service (IaaS), platform as a service (PaaS), desktop as a service (DaaS), backend as a service (BaaS), and information technology management as a service (ITMaaS).

Infrastructure as a Service
In the most basic cloud-service model & according to the IETF (Internet Engineering Task Force), providers of IaaS offer computers – physical or (more often) virtual machines – and other resources. (A hypervisor, such as Xen, Oracle VirtualBox, KVM, VMware ESX/ESXi, or Hyper-V runs the virtual machines as guests. Pools of hypervisors within the cloud operational support-system can support large numbers of virtual machines and the ability to scale services up and down according to customers' varying requirements.) IaaS clouds often offer additional resources such as a virtual-machine disk image library, raw block storage, and file or object storage, firewalls, load balancers, IP addresses, virtual local area networks (VLANs), and software bundles. IaaS-cloud providers supply these resources on-demand from their large pools installed in data centres. For wide-area connectivity, customers can use either the Internet or carrier clouds (dedicated virtual private networks).

To deploy their applications, cloud users install operating-system images and their application software on the cloud infrastructure. In this model, the cloud user patches and maintains the operating systems and the application software. Cloud providers typically bill IaaS services on a utility computing basis: cost reflects the amount of resources allocated and consumed.

Web Hosting
A web hosting service is a type of Internet hosting service that allows individuals and organizations to make their website accessible via the World Wide Web. Web hosts are companies that provide space on a server owned or leased for use by clients, as well as providing Internet connectivity, typically in a data centre. Web hosts can also provide data centre space and connectivity to the Internet for other servers located in their data centre, called colocation, also known as Housing in Latin America or France.

The scope of web hosting services varies greatly. The most basic is web page and small-scale file hosting, where files can be uploaded via File Transfer Protocol (FTP) or a Web interface. The files are usually delivered to the Web "as is" or with minimal processing. Many Internet service providers (ISPs) offer this service free to subscribers. Individuals and organizations may also obtain Web page hosting from alternative service providers. Personal web site hosting is typically free, advertisement-sponsored, or inexpensive. Business web site hosting often has a higher expense depending upon the size and type of the site.

Single page hosting is generally sufficient for personal web pages. A complex site calls for a more comprehensive package that provides database support and application development platforms (e.g. PHP, Java, Ruby on Rails, ColdFusion, or ASP.NET). These facilities allow customers to write or install scripts for applications like forums and content management. Also, Secure Sockets Layer (SSL) is typically used for e-commerce.

The host may also provide an interface or control panel for managing the Web server and installing scripts, as well as other modules and service applications like e-mail. Some hosts specialize in certain software or services (e.g. e-commerce), which are commonly used by larger companies that outsource network infrastructure.

Microsoft Exchange
Microsoft Exchange Server is calendaring software, a mail server and contact manager developed by Microsoft. It is a server program that runs on Windows Server and is part of the Microsoft Servers line of products.

Microsoft Exchange Server can be run as an onsite server to manage a company’s mail or Microsoft Exchange Server can also be purchased as a hosted service from a provider.

Though Exchange hosting has been around for more than 10 years, it is only recently that many providers have been marketing the service as "Cloud Computing" or Software-as-a-Service.

Exchange hosting allows for Microsoft Exchange Server to be running in the Internet, also referred to as the Cloud, and managed by a "Hosted Exchange Server provider" instead of building and deploying the system in-house.

Always on
Get business email, calendar, and contacts delivered on your PC, phone, and browser. With a simplified approach to high availability and disaster recovery, achieve new levels of reliability and reduce complexity, while protecting sensitive and confidential information.

Exchange Server 2013 helps to ensure your communications are always available while you remain in control.

The Exchange building block model simplifies deployments at all scales, standardizes high availability and client load balancing, and improves cross-version interoperability. Enjoy more uptime through faster failover times and support for multiple databases per volume.

A built-in monitoring and managed availability solution provides self-healing features to automatically recover from failures. Simplified load-balancing options improve flexibility and scale even while reducing cost. Reduce storage costs by using larger, less expensive disks.

Compliance simplified
Get integrated functionality that eases regulatory compliance and reduces discovery cost. Data Loss Prevention (DLP) capabilities prevent users from mistakenly sending sensitive information to unauthorized people, while informing them of internal compliance policies.

Keep all your important data in one place by giving users an In-Place Archive with a native, well-integrated user experience. Run In-Place eDiscovery across Exchange, SharePoint, and Lync data from a single interface through the eDiscovery Center.

Mobile device policies let you create approved mobile device lists, enforce PIN lock, and remove confidential company data from lost phones.

Easy to deploy and maintain
Exchange Server 2013 offers flexible deployment options and helps decrease the amount of time spent managing your messaging systems.

Simplify deployment with custom instructions for installing or upgrading to Exchange. Manage your organization efficiently with the Exchange Administration Center, an easy-to-use, web-based interface.

Delegate permissions to specialist users based on job function, such as eDiscovery for compliance officers, without giving them access to the entire Exchange management interface. Move to the cloud on your terms with full deployment flexibility—whether on-premises, in the cloud, or a hybrid combination of the two.

Microsoft Azure
Microsoft Azure is a cloud computing platform and infrastructure, created by Microsoft, for building, deploying and managing applications and services through a global network of managed datacentres. It provides both PaaS and IaaS services and supports many different programming languages, tools and frameworks, including both Microsoft-specific and third-party software and systems.

Microsoft Azure is Microsoft's cloud application platform. In June 2012, Microsoft Azure released the following new features:

  • Websites allows developers to build sites using ASP.NET, PHP, Node.js, or Python and can be deployed using FTP, Git, Mercurial or Team Foundation Server.
  • Virtual machines let developers migrate applications and infrastructure without changing existing code and can run both Windows Server and Linux virtual machines.
  • Cloud services - Microsoft's Platform as a Service (PaaS) environment can be used to create scalable applications and services. It supports multi-tier architectures and automated deployments.
  • Data management - SQL Database, formerly known as SQL Azure Database, works to create, scale and extend applications into the cloud using Microsoft SQL Server technology. It also integrates with Active Directory and Microsoft System Center and Hadoop.[2]
  • Media services - A PaaS offering that can be used for encoding, content protection, streaming, and/or analytics.


The Microsoft Azure Platform provides an API built on REST, HTTP, and XML that allows a developer to interact with the services provided by Microsoft Azure.

Microsoft also provides a client-side managed class library which encapsulates the functions of interacting with the services.

It also integrates with Microsoft Visual Studio, Git, and Eclipse. Azure is the only major cloud platform ranked by Gartner as an industry leader for both infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS).

This powerful combination of managed and unmanaged services lets you build, deploy, and manage applications any way you like for unmatched productivity.

Azure can quickly scale up or down to match demand, so you only pay for what you use. Per-minute billing and a commitment to match competitor prices for popular infrastructure services like compute, storage and bandwidth means you’re always getting unbeatable price for performance.

Office 365
Office 365 is the brand name used by Microsoft for a group of software plus services subscriptions that provides productivity software and related services to its subscribers. For consumers, the service allows the use of Microsoft Office apps on Windows and OS X, provides storage space on Microsoft's cloud storage service OneDrive, and grants 60 Skype minutes per month. For business and enterprise users, Office 365 offers plans including e-mail and social networking services through hosted versions of Exchange Server, Lync, SharePoint and Office Web Apps, integration with Yammer, as well as access to the Office software.

The Office 365 service consists of a number of products and services. All of Office 365's components can be managed and configured through an online portal; users can be added manually, imported from a CSV file, or Office 365 can be set up for single sign-on with a local Active Directory using Active Directory Federation Services.[4][18]

Hosted services
Business and enterprise-oriented plans for Office 365 offer access to cloud-hosted versions of Office's server platforms on a software as a service basis, including Exchange, Lync, SharePoint, and the browser-based Office Web Apps suite. Through SharePoint's OneDrive for Business functionality, each user also receives 15 GB of online storage.

Office applications
Some plans for Office 365 also include access to the current versions of the Office desktop applications for both Windows (Office 2013) and OS X (Office for Mac 2011) for the period of the subscription. In the case of Office 2013 on Windows, it is installed using a "Click-to-Run" system which allows users to begin using the applications almost instantaneously while files are streamed in the background. Updates to the software are installed automatically, covering both security updates and major new versions of Office.

A feature known as "Office on Demand" is also available, which allows users to temporarily stream an Office 2013 application on any compatible computer without needing to fully install it.

Access to the Office Mobile apps for Android smartphones and iOS devices is also included for free. Office 365 is still required to use Office Mobile for business use and editing/creating of documents.

SharePoint is a web application framework and platform. SharePoint integrates intranet, content management, and document management and collaboration.

SharePoint comprises a multipurpose set of Web technologies backed by a common technical infrastructure with an Office-like interface, and it is closely integrated with the Office suite of products.

SharePoint can provide intranet portals, document and file management, collaboration, social networks, extranets, websites, enterprise search, and business intelligence. It also has system integration, process integration, and workflow automation capabilities.

SharePoint Online
With Office 365, SharePoint offers enhanced security technologies, is easy to manage, and can be accessed from almost anywhere.

SharePoint Online delivers the powerful features of SharePoint without the associated overhead of managing the infrastructure on your own. Flexible management options ensure that you still retain the control you need to meet the compliance requirements of your organization.

You can purchase SharePoint in the cloud as a standalone offering or as part of an Office 365 suite, where you can also get access to Exchange, the Office clients, and web apps.

Cross device availability
Easily access and interact with your SharePoint newsfeed wherever you go, using the SharePoint mobile apps available across various devices.

Easy to manage
You can get set up in virtually no time! The powerful admin console allows your organization to easily manage capabilities, policies, and security for all the content and features within SharePoint. Automated maintenance of the servers ensures that you are always up to date with the latest features with minimal downtime.

  • Share: Connect with employees across the enterprise. Use SharePoint to engage with people, share ideas, and reinvent the way you work together.
  • Organize: Whether you’re working as a team or an individual, SharePoint helps you organize information, people, and projects.
  • Discover: SharePoint makes it easy to find answers, discover insights, and connect with experts.
  • Build: Developers and web designers can create new experiences on SharePoint using familiar tools and internet standards.
  • Manage: SharePoint provides powerful controls that allow IT departments to manage cost, risk, and their time.


Microsoft Dynamics
Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Microsoft Dynamics applications are delivered through a network of reselling partners who provide specialized services.

Microsoft Dynamics is part of Microsoft Business Solutions. Dynamics can be used with other Microsoft solutions, such as SharePoint, Office 365, Azure and Outlook. The Microsoft Dynamics focus industries are retail, service, manufacturing, financial services and public sector. Microsoft Dynamics provides business solutions for both small & medium businesses and Enterprise.

Zero in. Win faster. Sell more. Your customers know more than ever before, making buying decisions before you can even engage. Your sales team must adapt to the new customer journey, building deeper relationships with customers and personalizing every interaction.

With Microsoft Dynamics CRM, your salespeople can sell more effectively in this new era. By providing the essential insights, guidance, and tools that salespeople need, you can zero in on the right customers and priorities, win faster with personalized and relevant customer engagements, and sell more by collaborating with colleagues to harness the power of the entire organization.

Microsoft Dynamics for Retail enables retailers of all sizes, all around the world, to be dynamic. It delivers a complete shopping experience, with a seamless and differentiating omni-channel solution that is more modern, more mobile, and more global. End-to-end capabilities, from modern point of sale (POS), store operations, merchandising, e-commerce, call centre, marketing, and customer care, to supply chain, financials, and more, can be deployed in the way that makes the most sense for your business.

Omni-channel is all about being connected to those channels where your customers shop. It’s about providing information, easy and consistent shopping experiences, and encouraging customers to have a relationship with your brand. Customers move from social networks, to online stores, to in-store experiences, and they expect seamless and consistent engagement with the retailer.

Build brand. Engage one to one. Demonstrate impact. The world is changing, and this impacts how companies need to engage. Customers now are 57 percent through the buying cycle before they even involve you. When the customer does reach out, marketers—now more than ever—must be there every step.

Microsoft Dynamics Marketing enables your marketing team to plan, execute, and measure campaigns across channels, from start to finish, to bring your marketing vision to life. You can engage customers one to one across channels, build your sales pipeline, and demonstrate the impact of your marketing investments—in real time.

Dynamics for Service Industries
Why Microsoft Dynamics for Service Industries? Microsoft Dynamics business solutions are designed for Service Industries, combining project management, resource management, communication, and business solutions tailored to your organizational needs to help reduce costs and increase customer satisfaction.

With Microsoft Dynamics at its centre, a service organization can modernize its workplace, provide efficient client service, manage a distributed talent pool, and maximize profitability, all with a low total cost of ownership (TCO) and rapid time to value.

Microsoft Dynamics lets you choose from cloud or on-premises deployment, with the option to migrate from one deployment model to another, as business needs change:

  • Deployment. Choose cloud or on-premises implementation, using the same architecture and codebase.
  • Access. Access many features through web browsers, mobile devices, and Office applications.
  • Pricing. Explore models that are simple, flexible, and focused on the needs of individual roles in your company.
  • Partners. Find partners in your region with expertise to configure the right solution for your needs.

Dynamics for Social
Listen everywhere. Analyse sentiment. Drive engagement. In a socially connected world, engagement with your customers can happen anywhere or anytime. Microsoft Social Listening puts powerful social tools in the hands of your sales, marketing, and service teams, helping them connect on social media with your customers, prospects, and partners, right within Microsoft Dynamics CRM or with a stand-alone app. Find social insights about your brand, products, and services to gain a true understanding of sentiment about your business.

Dynamics for Customer Service Industries
Earn loyalty. Empower agents. Stay agile. Delivering exceptional customer experiences means that every interaction matters. More than half of today's customers use web self-service to find answers to their questions.

Customer service agents who are empowered with context and the resources to answer questions are more effective. And happier agents are twice as likely to deliver on critical customer satisfaction metrics.* Service by Microsoft Dynamics CRM helps you earn customers for life through cross-channel service, increased agent productivity, and adaptive service models.

Dynamics for Manufacturing
With the globalization of supply chains and increasing customer demand for innovation and low cost, manufacturers today need easy-to-use, flexible solutions to more effectively manage their business. Microsoft Dynamics addresses these needs with powerful, flexible, integrated-by-design process and discrete manufacturing solutions.

Dynamic manufacturing transforms planning and operations. Dynamic Manufacturing means improving your capabilities to compete in a global environment, responding rapidly to customer demand, and lowering your operational costs.

Dynamics for Financial Services
In today's challenging economic environment, many financial services companies are striving to differentiate themselves from the competition. However, price, products, and distribution models can often be imitated by competitors.

Many companies are finding that the best way to attract and retain customers is to deliver an outstanding customer experience. Whether you specialize in offering products for banking, wealth management, or insurance, Microsoft Dynamics CRM helps you enable your people to develop meaningful and enduring relationships with your customers, while helping to improve profitability and operational efficiency.

Create a customer-centric organization

  • Take advantage of templates and solutions designed for the financial services industry, bolstered by a rich ecosystem of industry partners. Financial services CRM tools can:
  • Create targeted offers, identify high-value clients, and help increase share of wallet with a 360-degree view of customer information.
  • Help win customer loyalty and engender trust through personalized client services across multiple channels.
  • Automate key tasks and processes to boost operational efficiencies and to utilize core competencies.
  • Help reduce total cost of ownership (TCO) and extend the value of your IT investments through intuitive customization tools and simplified integration with existing systems.
  • Benefit from the multi-billion dollar investment Microsoft has made in the cloud, a leading security infrastructure, and a 99.9-percent uptime service-level agreement (SLA) with Microsoft Dynamics CRM Online.

Cisco WebEx
Cisco WebEx, provides on-demand collaboration, online meeting, web conferencing and videoconferencing applications. Its products include Meeting Center, Training Center, Event Center, Support Center, Sales Center, MeetMeNow, PCNow, WebEx AIM Pro Business Edition, WebEx WebOffice, and WebEx Connect.

Each Cisco WebEx product is part of an interoperable ecosystem of solutions for working together remotely. While most can be purchased and used alone, WebEx products can be combined and customized to your needs.

You may simply need small online meetings with video conferencing and screen sharing. But you can add specialized functionality for webinars, training, or remote technical support. You may need global online meetings with integrated audio that can be joined via telepresence and multiple video systems. Or you might want personal video meeting rooms. Cisco WebEx products are all that.

WebEx products can be used from most devices and platforms. Mobility, ease of use, and compatibility are top priorities for Cisco WebEx product developers.

WebEx pioneered online meetings, and now, backed by Cisco performance and reliability, we're still out front, pushing boundaries. We're making it easier every day to click, tap, or swipe to get things done.

VMware developed a range of products, most notable of which are their hypervisors. VMware became well known for their first type 2 hypervisor known as GSX. This product has since evolved into two hypervisor products lines, VMware's type 1 hypervisors running directly on hardware, along with their hosted type 2 hypervisors running in software.

VMware software provides a completely virtualized set of hardware to the guest operating system. VMware software virtualizes the hardware for a video adapter, a network adapter, and hard disk adapters.

The host provides pass-through drivers for guest USB, serial, and parallel devices. In this way, VMware virtual machines become highly portable between computers, because every host looks nearly identical to the guest.

In practice, a system administrator can pause operations on a virtual machine guest, move or copy that guest to another physical computer, and there resume execution exactly at the point of suspension.

Alternatively, for enterprise servers, a feature called vMotion allows the migration of operational guest virtual machines between similar but separate hardware hosts sharing the same storage (or, with vMotion Storage, separate storage can be used, too). Each of these transitions is completely transparent to any users on the virtual machine at the time it is being migrated.

Desktop software
VMware Workstation. This software suite allows users to run multiple instances of x86 or x86-64 -compatible operating systems on a single physical PC.

VMware Fusion provides similar functionality for users of the Intel Mac platform, along with full compatibility with virtual machines created by other VMware products.

VMware Player is freeware for non-commercial use, without requiring a licence for VMware Workstation or VMware Fusion; or for commercial use with permission.

Server software
VMware has produced two virtualization products for servers:

VMware vSphere (also called "ESXi"), an enterprise-level product, can deliver greater performance than the freeware VMware Server, due to lower system overhead. VMware ESXi, as a "bare-metal" product, runs directly on the server hardware, allowing virtual servers to also use hardware more or less directly. In addition, VMware ESXi integrates into VMware vCenter, which offers extra services

VMware Server as a "hosted" application, runs within an existing Linux or Windows operating system.

Cloud management software
VMware vRealize™ Suite - a cloud management platform purpose-built for the hybrid cloud.

VMware vCloud
VMware Go was a web-based service to guide users of any expertise level through the installation and configuration of VMware vSphere Hypervisor. It was end-of-lifed in early 2014.

Virtual desktop infrastructure
VMware Horizon View, a virtual desktop infrastructure (VDI) solution.

Backup software
In April 2011, EMC transferred control of Mozy to VMware.

Mozy produced MozyHome and MozyPro. MozyHome is the consumer version of the Mozy backup service. It is available to buy on a monthly subscription. MozyPro is the business version of the Mozy backup service. MozyPro requires a separate license for each computer that is being backed up, as well as a server license for any server that is being backed up. Customers then pay per gigabyte of data they have in the data centre.

Networking and security products
vCloud Networking and Security was a software-defined networking and security solution, but as of 18 April 2014 has been superseded by vSphere NSX, VMware's new software-defined data center (SDDC). Compare VMware NSX.

Trend Micro
Hosted Email Security
Trend Micro™ Hosted Email Security is a no-maintenance solution that delivers continuously updated protection to stop spam, phishing, and malware before they reach your network. It protects Microsoft Exchange, Microsoft Office 365, GoogleApps and other hosted and on-premises email solutions.

Stops spam

  • Helps you reclaim productivity and bandwidth
  • Rated #1 for stopping spam and phishing attacks, achieving the highest catch rates in independent competitive tests by Opus One
  • 99%+ spam blocking with no more than .0003% false positives and zero email-based viruses

Saves time
Helps free your time so you can focus on business matters
No maintenance required since Trend Micro experts continuously implement all updates, patches and hot fixes 24x7
Spam quarantine managed by end users—not IT staff

Gives you peace of mind

  • 100% service availability with no more than one minute of mail delivery latency
  • World-class data centers in North America and Europe with multiple data privacy certifications including SAS 70 Type ll and ISO 9001
  • Trend Micro™ Smart Protection Network™ cloud-based global threat intelligence rapidly identifies new threats and continuously improves protection against known threats

With core technologies rated #1 for stopping spam and blocking malware, Hosted Email Security protects more than 50,000 companies in more than 110 countries worldwide, and includes an industry-leading money-back Service Level Agreement. A top analyst pick, Trend Micro was named a leader in Forrester Research's Forrester Wave™ for email content security in 2012, and a recent IDC Report names Trend Micro a leader in messaging security.

Automatically encrypt email
Don't rely on end users to secure vital data. With policy-based encryption from Trend Micro, you can automatically enforce compliance requirements and protect confidential information. Trend Micro Hosted Email Encryption is an optional add-on that identifies particular types of content and encrypts emails when rules are triggered. To apply it, simply check the appropriate box. To request a free 30-day trial of Hosted Email Encryption you must also be using Trend Micro Hosted Email Security. Current Hosted Email Security customers can use the service console to request a free trial of Hosted Email Encryption.

Endpoint Security Solutions
Trend Micro endpoint solutions deliver the most complete user protection available against today’s evolving threat landscape. With the broadest range of anti-malware techniques for virtual and physical desktops, Trend Micro delivers multiple layers of threat protection and data security to protect your users and your corporate information across every device and application.

End users pose the biggest risk to security. They have access to your most valuable information. And many of them ignore your corporate security policies and do things they shouldn’t, using all kinds of devices, applications, and networks. Plus, the cloud offers employees new ways to transport data on and off the endpoint. Because many of these devices and activities are out of your reach, you’re not likely to have the visibility to protect against threats and data loss at the endpoint.

Trend Micro gives you the ultimate flexibility to deploy your endpoint security on-premise, in the cloud, or using a combination of both. Most important, we let you manage users across threat vectors and deployment models from a single console, giving you complete visibility into the security of your environment.

  • OfficeScan™: Industry-leading anti-malware and threat protection, including optional virtual desktop infrastructure (VDI), integrated data loss prevention (DLP), and security for Mac
  • Worry-Free™ Business Security Services: Cloud-based anti-malware and threat protection
  • Endpoint Encryption: Fully encrypts your data on desktops, laptops, files, folders and removable media such as CDs, DVDs, and USB drives
  • Endpoint Application Control: Prevents unwanted and unknown applications from executing on your endpoints
  • Trend Micro Vulnerability Protection: Intelligent virtual patching blocks exploits and zero-day threats
  • Trend Micro Control Manager: Centralized, user-based security management gives you complete visibility
  • Trend Micro Mobile Security: Gain visibility and control of mobile devices and data


Focus on what’s best for users, not devices
With the vast array of device types, applications, storage, and ways to access networks, simply securing a device is not enough. You need to protect all of your users’ behaviour in an atmosphere of sophisticated attacks.

And frankly, traditional approaches that rely on only one type of protection will fail in this new threat landscape. With Trend Micro endpoint security, you get the broadest protection against today’s evolving threats, a flexible approach to leveraging the cloud for security, and simplified management across users and devices.

By deploying Trend Micro endpoint security as part of Trend Micro Complete User protection, you experience exponential gains in protection as all layers of security work together and are managed together to better correlate threat data and give visibility to a threat. At the end of the day, we’ll help you stop more threats, more often.

Symantec Email
Cloud email security service filtering unwanted messages and protecting your mailboxes from targeted attacks. The service has self-learning capabilities and Symantec intelligence to deliver highly effective and accurate email security. Encryption and data loss prevention help you control sensitive data. Supports Microsoft Office 365, Google Apps, on premises or hosted Microsoft Exchange, and other mailbox services.

Key Features
Accurate and effective email spam and virus filter

  • Built upon big intelligence combined with multi-layered security, including Skeptic. The service is designed to protect against 99% of spam (95% double byte characters) and 100% protection from known and unknown viruses as defined in the SLA.

Sceptic scanning provides defence against spam, malware, phishing

  • Able to detect new and sophisticated targeted attacks through detailed and predictive analysis.

Link following technology examines URLs

  • Protection against phishing, spear phishing and targeted attacks, link following will scan links in emails to test if sites contain malicious content.

Dependable service from the cloud

  • More than a decade has been spent delivering and continuously developing a highly accurate, effective cloud service for securing and managing your email. Backed by a comprehensive and meaningful service level agreement and supported by a global team of email security experts available and accessible 24/7.

Privacy and control

  • Granular policy-based encryption and advanced content filtering and data loss prevention technologies that make it easier to protect and control sensitive data.

Key Benefits

  • Reduces complexity.
  • Increases employee productivity while reducing the risk of security breaches.
  • Enables businesses to enforce acceptable usage policies, reduce data loss, and maintain regulatory compliance.
  • Enables rapid implementation, delivers predictable costs, and reduces total cost of ownership.
  • Ensures the highest quality of service delivery.
  • Provides access to a dedicated team of email and security specialists who understand the importance of your email and service excellence.

Symantec Endpoint
Always-on Protection for your Laptops, Desktops and Servers. You’ve worked hard to grow your business. Now, with Symantec Endpoint Protection Small Business Edition, adding critical protection to every desktop, laptop, and server has never been easier. As a cloud-managed solution, it sets up in minutes and updates automatically in the background. It’s an easy way to protect your business and your productivity.

Key Features

  • Simple, fast and effective protection against viruses and malware
  • Available as a cloud-managed service or as an on premise management application
  • Easy setup and web-based management
  • Strong core security technologies from a world-leader in security technologies
  • Simple subscription pricing covers either management choice

Key Benefits

  • Fast and effective scans protects against viruses, worms, Trojans, spyware, and won’t slow down your systems so you can focus on running your business
  • Gain flexibility to enjoy the power and convenience of a cloud-managed service with always-on protection or manage locally on-site with a server
  • Save on time and labour with set up in just minutes with no additional hardware, and no special staff or training required
  • Symantec Insight and SONAR technologies detect new and rapidly mutating malware stopping malicious behaviour, including new and previously unknown threats
  • A single subscription fee flattens operating costs and covers maintenance, service updates and 24x7 support, regardless of whether you opt for the cloud-managed service or on premise management.

Symantec Web
Symantec Web helps protect your organization from Web-borne threats and enables the control, monitoring and enforcement of Web Acceptable Use Policies with minimal latency. Automatically updated anti-malware layers block threats safely away from your network while URL filtering policies and Web traffic quota limits reduce Web misuse and help protect your bandwidth.

Key Features

  • Blocks Web-borne malware and spyware including 100% of known viruses
  • Multiple analysis engines scan all Web requests in real time. Sceptic heuristic analysis detects emerging and zero day threats.
  • Define and enforce granular Web usage policy
  • Fully customizable policy creation for websites, website categories and file types. Rules can be based on users, time of day and Internet usage consumption.
  • Customizable control of data leaving the network via the web
  • Data protection policy helps to ensure that confidential and personal data does not leave the network via the web, whether inadvertently or with malicious intent.
  • Consistent policy and security for all users regardless of location
  • Support for roaming and remote users ensures security levels are maintained for all users when they are working away from the corporate network.
  • Dependable service from the cloud
  • More than a decade has been spent delivering and continuously developing a highly accurate, effective cloud service for securing and managing your web access. Backed by a comprehensive and meaningful service level agreement and supported by a global team of security experts available and accessible 24/7.


Acronis Backup as a Service
Acronis Backup as a Service is a comprehensive, yet simple, complete, and cost-effective local and cloud backup and recovery solution that equips service providers to solve their customers’ data protection problems. Leveraging the power of the Acronis AnyData Engine, Acronis BaaS delivers a highly customized, complete, and reliable service that backs up data from any source and recovers to any destination and system.

The Acronis BaaS solution offers a per-use business model with zero entry costs. This eliminates any upfront investment so you can get to market quicker and grow your business faster.

Rapid Time to Market
To build a strong, straightforward business case for your service, you need a solution that offers a per-use business model with no entry costs, allowing you to fully focus on margins.

Acronis Backup as a Service is:

  • Quick to deploy
  • Easy to use and simple to manage
  • Proven, reliable technology from an experienced vendor
  • Cost-effective and able to run on your existing infrastructure

Acronis also helps service providers with:

  • Sales and marketing collateral
  • Joint marketing initiatives
  • Training and certification

Local & Cloud
Acronis Backup as a Service combines local and cloud backup and recovery into one simple solution, managed by all layers in the channel. Local backups are ideal for a quick restore; an offsite copy is ideal for fast, reliable recovery from any major disaster.

By providing both local and cloud backup in one solution, you can:

  • Reduce team effort and manage up to five times more customers
  • Give your customers cost-efficient managed backup
  • Attract more customers and recognize incremental revenues

Any Data, Any System

  • Acronis Backup as a Service supports:
  • Bare-metal recovery to any platform directly from the cloud
  • File and disk imaging for complete backup and bare-metal recovery
  • Local and cloud backup to ensure hybrid protection in the event of a disaster
  • Physical system backup for Window Servers, Linux Servers, and any desktop/laptop PC
  • Virtual system backup for VMware, Hyper-V, RHEV, Linux KVM, XenServer, and Oracle VM Server

Acronis Backup as a Service offers:

  • Up to three rebrandable channel levels
  • Unlimited tenants on every channel level
  • All available features enabled by Acronis AnyData Engine
  • Increased productivity, single-pane-of-glass management for your professionals

Cloud Backup Made Easy
Acronis Backup as a Service offers a simple, flexible method to deploy offsite backup as part of your product portfolio:

  • Blend your customers’ on premises storage with your own cloud storage, the Acronis Cloud, and/or 3rd-party cloud storage for maximum flexibility
  • Reduce your management efforts with customizable self-service for customers
  • Stay agile with new service package planning and pre-configured service packages
  • Maintain your market identity with white labelling and co-branding

New Generation Cloud Architecture
Acronis’ new generation cloud solution for channel distribution provides:

  • Quick customer base growth with built-in sign-up for partners and customers
  • Reduced management effort with automatic deployment and management of all software functionalities
  • Complete control over usage tracking and reporting on all channel levels
  • These are all backed by Acronis’ years of experience in the backup and recovery industry, and our data protection technology proven in a cloud environment.

Next-gen protection in the cloud. Backup, file sync, and mobile access, all within your control. MozyEnterprise seamlessly protects endpoints and remote offices, helps increase workforce productivity with file sync and mobile access, and keeps IT in control of corporate data.

Our proven cloud backup solution for desktops, laptops, and small servers gives you more complete data protection for users on any network, while the powerful administrative console lets you manage it all from anywhere. What does this mean for you? It means you can fry the bigger fish.

You’ll be up and running in no time, with the flexibility to deploy with Federated Identity support and manage multi-user environments with ease from a single web-based administrative console.

So, whether you’ve got a large mobile workforce to protect, remote offices nationwide, or you want to protect all of your endpoints with cloud backup, MozyEnterprise is the solution for you.

More power to the people...and IT
Is your organization seeing the quiet adoption of unsecure, consumer-grade file sync services? Hey, we’ve got no problem with consumer-friendly technology. But let’s face it: sensitive corporate data is probably leaking if it’s not protected and administered by IT.

Well, some good news: MozyEnterprise includes Mozy Sync and mobile access, giving your business a boost in productivity and protection while adhering to corporate IT policy. With MozyEnterprise, we’re betting on a happier workforce, hero status for IT, and the confidence that sensitive corporate data stays protected.

Enterprise-grade features you can depend on
You get access to Mozy’s multi-tenant, web-based administrative console, giving you super powers to manage multiple users and user groups that sit anywhere in the world.

And storage? Good news: storage quota is pooled at the organizational or user-group level, reducing the time you spend managing individual machines, making your MozyEnterprise deployment more scalable while freeing up your valuable resources for other important projects.

There’s much more—like creating sub-administrators, viewing account usage and history, generating and emailing reports, and configuring policies. You can group users by profile, storage usage, feature availability, backup configuration, and more for centralized administration. It’s like the world is at your fingertips, no matter where you are.

Joomla is an award-winning content management system (CMS), which enables you to build Web sites and powerful online applications. Many aspects, including its ease-of-use and extensibility, have made Joomla the most popular Web site software available. Best of all, Joomla is an open source solution that is freely available to everyone. Offering Joomla based services allows the offering of powerful management services for scaling fees and flexible income/profits.

What's a content management system (CMS)?
A content management system is software that keeps track of every piece of content on your Web site, much like your local public library keeps track of books and stores them. Content can be simple text, photos, music, video, documents, or just about anything you can think of. A major advantage of using a CMS is that it requires almost no technical skill or knowledge to manage. Since the CMS manages all your content, you don't have to.

What are some real world examples of what Joomla! can do?
Joomla is used all over the world to power Web sites of all shapes and sizes. For example:

  • Corporate Web sites or portals
  • Corporate intranets and extranets
  • Online magazines, newspapers, and publications
  • E-commerce and online reservations
  • Government applications
  • Small business Web sites
  • Non-profit and organizational Web sites
  • Community-based portals
  • School and church Web sites
  • Personal or family homepages

I need to build a site for a client. How will Joomla! help me?
Joomla is designed to be easy to install and set up even if you're not an advanced user. Many Web hosting services offer a single-click install, getting your new site up and running in just a few minutes.

Since Joomla is so easy to use, as a Web designer or developer, you can quickly build sites for your clients. Then, with a minimal amount of instruction, you can empower your clients to easily manage their own sites themselves.

If your clients need specialized functionality, Joomla is highly extensible and thousands of extensions (most for free under the GPL license) are available in the Joomla Extensions Directory.

I'm a developer. What are some advanced ways I can use Joomla?
Many companies and organizations have requirements that go beyond what is available in the basic Joomla package. In those cases, Joomla's powerful application framework makes it easy for developers to create sophisticated add-ons that extend the power of Joomla into virtually unlimited directions.

The core Joomla framework enables developers to quickly and easily build:

  • Inventory control systems
  • Data reporting tools
  • Application bridges
  • Custom product catalogs
  • Integrated e-commerce systems
  • Complex business directories
  • Reservation systems
  • Communication tools

Since Joomla is based on PHP and MySQL, you're building powerful applications on an open platform anyone can use, share, and support. To find out more information on leveraging the Joomla framework, visit the Joomla Developer Network.

WordPress is a free and open-source blogging tool and a content management system (CMS) based on PHP and MySQL. Features include a plugin architecture and a template system. WordPress is the most popular blogging system in use on the Web, at more than 60 million websites.

WordPress users may install and switch between themes. Themes allow users to change the look and functionality of a WordPress website or installation without altering the information content or structure of the site. Themes may be installed using the WordPress "Appearance" administration tool or theme folders may be uploaded via FTP. The PHP, HTML (HyperText Markup Language) and CSS (Cascading Style Sheets) code found in themes can be added to or edited for providing advanced features. Thousands of WordPress themes exist, some free, and some paid for templates. WordPress users may also create and develop their own custom themes if they have the knowledge and skill to do so.

WordPress's plugin architecture allows users to extend its features. WordPress has over 30,000 plugins available, each of which offers custom functions and features enabling users to tailor their sites to their specific needs. These customizations range from search engine optimization, to client portals used to display private information to logged-in users, to content displaying features, such as the addition of widgets and navigation bars. But not all available plugins are always abreast with the upgrades and as a result they may not function properly or may not function at all.

Native applications exist for WebOS, Android, iOS (iPhone, iPod Touch, iPad), Windows Phone, and BlackBerry. These applications, designed by Automattic, allow a limited set of options, which include adding new blog posts and pages, commenting, moderating comments, replying to comments in addition to the ability to view the stats.

Other features
WordPress also features integrated link management; a search engine–friendly, clean permalink structure; the ability to assign multiple categories to articles; and support for tagging of posts and articles. Automatic filters are also included, providing standardized formatting and styling of text in articles (for example, converting regular quotes to smart quotes). WordPress also supports the Trackback and Pingback standards for displaying links to other sites that have themselves linked to a post or an article.

OpenStack is open source software for creating private and public clouds. OpenStack software controls large pools of compute, storage, and networking resources throughout a datacenter, managed through a dashboard or via the OpenStack API. OpenStack works with popular enterprise and open source technologies making it ideal for heterogeneous infrastructure.

Hundreds of the world’s largest brands rely on OpenStack to run their businesses every day, reducing costs and helping them move faster. OpenStack has a strong ecosystem, and users seeking commercial support can choose from different OpenStack-powered products and services in the Marketplace.

The software is built by a thriving community of developers, in collaboration with users, and is designed in the open at our Summits.

img solution 18-39OpenStack Compute
Provision and manage large networks of virtual machines. The OpenStack cloud operating system enables enterprises and service providers to offer on-demand computing resources, by provisioning and managing large networks of virtual machines.

Compute resources are accessible via APIs for developers building cloud applications and via web interfaces for administrators and users. The compute architecture is designed to scale horizontally on standard hardware, enabling the cloud economics companies have come to expect.

Flexible Architecture
OpenStack is architected to provide flexibility as you design your cloud, with no proprietary hardware or software requirements and the ability to integrate with legacy systems and third party technologies. It is designed to manage and automate pools of compute resources and can work with widely available virtualization technologies, as well as bare metal and high-performance computing (HPC) configurations.

Administrators often deploy OpenStack Compute using one of multiple supported hypervisors in a virtualized environment. KVM and XenServer are popular choices for hypervisor technology and recommended for most use cases. Linux container technology such as LXC is also supported for scenarios where users wish to minimize virtualization overhead and achieve greater efficiency and performance. In addition to different hypervisors, OpenStack supports ARM and alternative hardware architectures.

Popular Use Cases

  • Service providers offering an IaaS compute platform or services higher up the stack
  • IT departments acting as cloud service providers for business units and project teams
  • Processing big data with tools like Hadoop
  • Scaling compute up and down to meet demand for web resources and applications
  • High-performance computing (HPC) environments processing diverse and intensive workloads

img solution 18-41OpenStack Storage
Object and block storage for use with servers and applications. In addition to traditional enterprise-class storage technology, many organizations now have a variety of storage needs with varying performance and price requirements.

OpenStack has support for both Object Storage and Block Storage, with many deployment options for each depending on the use case.

Object Storage is ideal for cost effective, scale-out storage. It provides a fully distributed, API-accessible storage platform that can be integrated directly into applications or used for backup, archiving and data retention. Block Storage allows block devices to be exposed and connected to compute instances for expanded storage, better performance and integration with enterprise storage platforms, such as NetApp, Nexenta and SolidFire.

Object Storage Capabilities

  • OpenStack provides redundant, scalable object storage using clusters of standardized servers capable of storing petabytes of data
  • Object Storage is not a traditional file system, but rather a distributed storage system for static data such as virtual machine images, photo storage, email storage, backups and archives. Having no central "brain" or master point of control provides greater scalability, redundancy and durability.
  • Objects and files are written to multiple disk drives spread throughout servers in the data center, with the OpenStack software responsible for ensuring data replication and integrity across the cluster.
  • Storage clusters scale horizontally simply by adding new servers. Should a server or hard drive fail, OpenStack replicates its content from other active nodes to new locations in the cluster. Because OpenStack uses software logic to ensure data replication and distribution across different devices, inexpensive commodity hard drives and servers can be used in lieu of more expensive equipment.

Block Storage Capabilities

  • OpenStack provides persistent block level storage devices for use with OpenStack compute instances.
  • The block storage system manages the creation, attaching and detaching of the block devices to servers. Block storage volumes are fully integrated into OpenStack Compute and the Dashboard allowing for cloud users to manage their own storage needs.
  • In addition to using simple Linux server storage, it has unified storage support for numerous storage platforms including Ceph, NetApp, Nexenta, SolidFire, and Zadara.
  • Block storage is appropriate for performance sensitive scenarios such as database storage, expandable file systems, or providing a server with access to raw block level storage.
  • Snapshot management provides powerful functionality for backing up data stored on block storage volumes. Snapshots can be restored or used to create a new block storage volume.

img solution 18-40OpenStack Networking
Pluggable, scalable, API-Driven network and IP Management. Today's datacenter networks contain more devices than ever before servers, network equipment, storage systems and security appliances, many of which are further divided into virtual machines and virtual networks. The number of IP addresses, routing configurations and security rules can quickly grow into the millions.

Traditional network management techniques fall short of providing a truly scalable, automated approach to managing these next-generation networks. At the same time, users expect more control and flexibility with quicker provisioning.

OpenStack Networking is a pluggable, scalable and API-driven system for managing networks and IP addresses. Like other aspects of the cloud operating system, it can be used by administrators and users to increase the value of existing datacenter assets. OpenStack Networking ensures the network will not be the bottleneck or limiting factor in a cloud deployment and gives users real self-service, even over their network configurations.

Networking Capabilities

  • OpenStack provides flexible networking models to suit the needs of different applications or user groups. Standard models include flat networks or VLANs for separation of servers and traffic.
  • OpenStack Networking manages IP addresses, allowing for dedicated static IPs or DHCP. Floating IPs allow traffic to be dynamically rerouted to any of your compute resources, which allows you to redirect traffic during maintenance or in the case of failure.
  • Users can create their own networks, control traffic and connect servers and devices to one or more networks.
  • The pluggable backend architecture lets users take advantage of commodity gear or advanced networking services from supported vendors.
  • Administrators can take advantage of software-defined networking (SDN) technology like OpenFlow to allow for high levels of multi-tenancy and massive scale.
  • OpenStack Networking has an extension framework allowing additional network services, such as intrusion detection systems (IDS), load balancing, firewalls and virtual private networks (VPN) to be deployed and managed.