Motovario, where motion comes to life.
- +27 (0)11 357 8080
Motovario, where motion comes to life.
How do I place an order?
You can place an order directly through our website by adding items to your cart and checking out. For bulk or special orders, you can also contact our sales team.
When will I receive my order?
Delivery times depend on your location and the availability of the product. Orders are usually processed within 1–2 business days, with delivery typically taking 2–5 business days. You will receive tracking details once your order has been dispatched.
What can I do if my account was deactivated?
If your account has been deactivated, please contact our customer support team for assistance. We’ll help verify your details and reactivate your account if possible.
How can I contact customer service?
You can reach us via phone, email, or through the contact form on our website.
What are your customers support hours?
Our support team is available Monday to Friday, 8:00 AM – 5:00 PM (SAST).
Do you have a physical store I can visit?
Corporate Park South, 4 Platinum Close, 93 Tsessebe Crescent, Randjespark, Midrand, Gauteng, 1682
Unit 18, Capital Park, 3 Hillhead Drive, Mount Edgecombe, 4302 | P.O. Box 73, Umhlanga Rocks, 4320
Unit 12 Woodbridge Business Park, 452 Koeberg Road, Milnerton, 7441 | P.O. Box 1034, Milnerton, 7435
How quickly can I get a response to my inquiry?
We aim to respond to all inquiries within 24 hours during business days.
Do you provide setup or installation help?
Yes, our team can provide basic setup guidance. For more complex installations, we can connect you with certified technicians.
What should I do if my items are not working?
If your product is not functioning as expected, please contact our technical support team. We’ll help troubleshoot and, if necessary, guide you through the return or warranty process.
What is your return policy?
If you wish to return an item or product, please contact our RMA team to request a Return Policy Form. Returns are accepted once the form has been completed and approved, and items must be in their original condition and packaging. Some exclusions may apply.
How do I start a return?
To start a return, please contact our RMA team with your order details. We’ll provide you with return instructions.
Who covers the return shipping costs?
Return shipping costs are generally the customer’s responsibility, unless the return is due to a faulty or incorrect item.
How do I claim a warranty?
To claim a warranty, contact our RMA team with your order number and product details. We will verify your claim and guide you through the process.
How do I know if a product is in stock?
Stock availability is displayed on our website. For large quantities or special requests, please contact our sales team to confirm stock before placing an order.
How do I make payment once I have accepted a quote?
Once you accept a quote, our team will send you a proforma invoice with payment instructions. Your order will be processed as soon as payment is received.
What payment methods do you accept?
We accept bank transfers, debit/credit cards, and secure online payments. Depending on your region, additional payment methods may also be available.
Will I receive an invoice for my order?
Yes, once your order has been confirmed and payment has been received, you will receive a tax invoice via email.
Who do I contact for incorrect stock received?
Who do I contact for faulty unit received?
Who do I contact for POD’s?
Who do I contact for refunds?
Who do I contact to become a dealer?